Sanofi Global Services Bogota Hub was established and joined the Sanofi Global Services Hub Network in 2022 to support Sanofi Americas region with best-in-class finance and human resources services with the addition of transversal expertise to manage complex projects and changes, as well as build continuous improvement, automation, and process enhancements.

Our continuously growing team of talented Sanofians is developing and innovating to enhance Sanofi's services and contribute to the mission of chasing the miracles of science.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work.

This leads to a challenging and stimulating professional experience full of growth and learning.We offer a diverse and dynamic environment that’s growing at pace.

Main responsibilities : Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc.

Responsible for business interface monitoring, to monitor the interfaces accurately and efficiently in the system, determining a business solution on alerts and issues.

The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues.

When relevant create order manually in the ERP, (by mail, mass upload) according to the customers’ requirements and based on business rules for third party sales processes.

Review and validate orders in the optical character recognition tool, update as needed and resolve issues.Contribute to continuous improvement of order taking activities as required by internal team initiatives.

Monitor all inbound and outbound customer interfaces through iDocs to ensure correct integration of the different documents in the systems.

Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT;

or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation.Keep track of changes : in IDOC’s, emails, to justify changes from initial customer demand.

Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge.

Execute integration activities within the service level agreement to drive efficiency in the process.About youExperience : At least 2-3 years’ experience with knowledge of order processing and customer service or similar (essential) preferably in PharmaGood business acumen (advantageous)Strong problem solving, deductive (advantageous)Soft skills : Ability to interact with internal stakeholders in issue resolution (essential)Detail-minded, clear thinker, quick learner.

Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)Technical skills : Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application Interface framework modules (advantageous)Previous use of an Optical character recognition solution (advantageous)Knowledge of Microsoft Office and expertise of MS Excel (essential)Education : Professional in administration or similar careersSecond European languages is a plus.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen.

So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.About Us

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health.

We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Discover more about us visiting www.sanofi.com

or via our movie

We are SanofiWhy Sanofi

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life.

We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

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